Privacy Policy

1. Introduction

Welcome to Horizon Hunt Safaris. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our services, including our website and WhatsApp communication channels.

2. Information We Collect

When you contact us via WhatsApp, our website, or through other channels, we may collect:

• Your name and contact details (phone number, email address)
• Messages and conversation history with our team
• Tour preferences and booking information
• Travel dates, group size, and special requirements
• Payment information (processed securely through third-party providers)
• Website usage data through cookies and analytics

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries about safari tour packages and services
• Process and confirm your tour bookings
• Provide customer support and assistance
• Send booking confirmations, updates, and important travel information
• Improve our services and customer experience
• Comply with legal obligations and resolve disputes

4. WhatsApp Communications

When you contact us via WhatsApp, your messages and phone number are processed according to both our privacy policy and WhatsApp's terms of service. We use automated systems (chatbots) to respond to common inquiries and provide quick assistance. These systems:

• Store your conversation history to provide personalized service
• Can escalate conversations to human agents when needed
• Process your messages to understand your safari tour interests and needs
• Only send you messages in response to your inquiries or with your explicit consent

You can request to speak with a human agent at any time by typing "agent" or "human" in the chat.

5. Data Storage and Security

We take the security of your personal information seriously. Your data is:

• Stored securely using industry-standard encryption and security measures
• Accessible only to authorized personnel who need it to provide services
• Backed up regularly to prevent data loss
• Retained only as long as necessary to fulfill the purposes outlined in this policy

6. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

• Service providers: Payment processors, tour operators, accommodation providers, and other partners necessary to deliver our safari tours
• Technology partners: Twilio (for WhatsApp services), Google (for analytics), and other platforms that help us operate our business
• Legal authorities: When required by law or to protect our rights and safety

7. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request transfer of your data to another service provider
• Object: Object to certain types of processing of your data

To exercise any of these rights, please contact us using the information provided at the end of this policy.

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience. These help us understand how visitors use our site and identify areas for improvement. You can control cookies through your browser settings, though disabling them may affect website functionality.

9. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries outside of Kenya, including the United States where some of our service providers (such as Twilio) are located. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this privacy policy, want to exercise your rights, or have concerns about how we handle your personal data, please contact us: